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When will my order ship? generally ships all in stock product within 2-3 business days upon receipt of the order. Orders placed after 8AM (EST) will not be processed until the following business day. Saturdays, Sundays, and holidays are not considered business days. If an order is placed that includes an item not currently in stock, we generally hold the entire order until that item becomes available.

Your order may be shipped in two separate shipments depending on the availability of the items in your order.

Any order for an item that is not yet available from the record label or distributor will be shipped when the item is released. We will not complete the charge to your account for an order until the date of shipment.

Pre-ordered product will be shipped out as the release date approaches. ships pre-ordered product for arrival as close to the release date as is possible. Pre-ordered product is not guaranteed to arrive on the release date.

For insurance and security purposes with orders exceeding a product total of $150.00, any standard orders will be shipped UPS Ground and any expedited orders will be shipped UPS 3-Day-Select.*

All packages ship from Brighton, Massachusetts.


What shipping methods do you offer?



Product Type Delivery Service Delivery Time Shipping Cost
All Items USPS Media Mail/ First Class Mail
DHL Smartmail
Generally delivered in 2-8 business days, but may take up to 2 weeks Free



Product Type Delivery Service Delivery Time 1b. or less Additional Cost Per lb.
Graphic Novels
USPS Media Mail
First Class Mail
(depending on weight of package)
Generally delivered in 2-8 business days, but may take up to 2 weeks $3.99 $2.00
DHL Smartmail / First Class Mail Generally delivered in 2-8 business days, but may take up to 2 weeks $3.99 $2.00



Product Type Delivery Service Delivery Time 1b. or less Additional Cost Per lb.
All Items USPS Priority Mail This service will deliver your package in approximately 2-3 business days following shipment, but may take up to 6 business days $5.99 $3.00

*All expedited domestic orders with a product total of over $150.00 will ship via UPS 3-Day Select for security purposes. This delivery service is similar in rate and delivery time to USPS Priority Mail.



Product Type Delivery Service Delivery Time 1b. or less Additional Cost Per lb.
All Items DHL Global Mail DHL Global Mail is generally delivered within 4-10 business days of shipment to most international addresses.** $8.99 $5.00

**DHL Global Mail is generally delivered within 7-14 business days of shipment to most international addresses. However, due to customs delays, we have seen orders take up to 3-6 weeks to be delivered in rare cases.

International Shipping Policies ships international orders via DHL Global Mail to the following countries and territories - American Samoa, Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.

Newbury Comics limits all international orders to a maximum $150.00 product total.

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

What is your return policy? will gladly accept returns on any defective item in its original condition within 30 days of the purchase date for a full refund. UNOPENED items may be returned within 30 days for a refund less shipping costs. does not accept returns of any opened items or worn garments. We will replace defective merchandise with another copy of the same item.

Purchases made at may only be returned at our on-line store. Newbury Comics retail locations will not accept a return of an on-line purchase.

With ANY return of an item purchased on-line, please e-mail us at:

to make return arrangements. Please take care when packing the product for return.

We regret that we are unable to refund any shipping charges unless the return is a result of our error.

What methods of payment do you accept? accepts the following methods of payment:

American Express
Master Card
PayPal does not accept orders placed over the phone or via the mail. does not accept checks or money orders. does not accept Newbury Comics gift cards.

Are the prices on the web site the same as the stores?

Prices on do not reflect pricing in Newbury Comics retail locations. Website inventory does not reflect the inventory of any of our retail locations. 

Are all of your products in stock?

Because of changing availability in our dynamic warehouse any item ordered at may require more than 2-5 days to fulfill. Some products may no longer be available. If an item is no longer available the order for that item would be cancelled. Please also note that all Vinyl, CD, and other new release information including new release availability dates and product information is subject to change at any time. We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time. This is a retail consumer site and we do not sell to dealers.

Can I use Newbury Comics Gift Cards Online?

Gift Cards may be used at any of our retail stores. They cannot be used for shopping on our online store.

Click here for a complete list of retail locations